hOme Worry-Free Warranty
2-Year Limited Warranty
hOme is happy to offer a limited two-year warranty (“warranty period”) on all of our products purchased new and unused from hOme LLC or an authorized reseller, with an original proof of purchase and where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the warranty period.
This warranty does not apply where damage is caused by other factors, including without limitation: (a) normal wear and tear; (b) abuse, mishandling, accident, or failure to follow operating instructions; (c) exposure to liquid or infiltration of foreign particles; (d) servicing or modifications of the product other than by hOme; (e) commercial or non-household use.
The hOme warranty covers all costs related to restoring the proven defective product through repair or replacement of any defective part and necessary labor so that it conforms to its original specifications. A replacement product may be provided instead of repairing a defective product. hOme’s exclusive obligation under this warranty is limited to such repair or replacement. A receipt indicating the purchase date is required for any claim, so please keep all receipts in a safe place.
We highly recommend that you pay us a visit and register your product on our website, www.home.family/reg. Although greatly appreciated, the product registration is not required to activate any warranty and product registration does not eliminate the need for the original proof of purchase.
The warranty becomes void if attempts at repair are made by non-authorized third parties and/or if spare parts, other than those provided by hOme, are used. You may also arrange for service after the warranty expires at an additional cost.
That’s the general terms for our warranty, but our light is always on. We urge our customers to reach out to us with any issue, regardless of warranty terms. If you have an issue with a hOme product, please contact us at 1-800-898-3002, and we will do our very best to resolve it for you. It’s what we do.
This warranty gives you specific legal rights, and you may have other legal rights which vary from state to state, country to country or province to province. The customer may assert any such rights at their sole discretion.
Don’t sweat it, we can verify your purchase through a number of ways.