Frequently Asked Questions

Which item can we help you with?

Window AC Unit

What size window does this unit fit in?

The air conditioner unit is designed to easily install in standard double hung windows with opening widths of 23 to 36 inches and at least 13 inches in height.

Where does the unit drain from?

The unit drains from the right, rear portion of the machine.

What type of plug does the unit have?

This air conditioner unit has a 3-prong grounded plug.

How long is the cord?

The power cord is roughly 6.5 feet long.

Does it need a support bracket?

Although a support bracket may be helpful, a support bracket is not needed for this unit.

Does this unit comes with an installation kit?

Absolutely. This air conditioner unit comes with a complete installation kit including the needed mounting hardware.

Do I need any tools to install the unit?

Yes, for proper installation, you will need a screwdriver and a level. You may also 
need a pencil, ruler or measuring tape, and scissors or a knife to insure proper kit 
in your window.

Can this unit be wall mounted?

Not at the moment. This air conditioner unit is not able to be wall mounted. It can only be window mounted.

Is the filter removable and washable?

Yes, this filter is both removable and washable. The filter can be removed by sliding it out from the right-hand side of the unit. We recommend washing the filter using liquid dishwashing detergent and warm water or instead of washing, you may vacuum the filter to clean it.

Does this unit come with a remote?

Not at the moment. Although we are currently working on it, this unit is manually operated and does not include a remote control.

If you don’t see what you’re looking for, feel free to contact us for extra friendly live help.

Energy Star Rated Dehumidifier

Slow Cooker

Can you set a time for the slow cooker to start?

At the moment, our slow cooker does not have the ability to delay start.

What is the crock portion made out of?

The cooking crock portion is ceramic.

Does this unit have a retractable cord?

This unit doesn’t have a retractable cord, but you can wrap the cord around the bottom of the unit.

Can the crock be placed in the oven?

The ceramic portion of the cooking crock pot can be placed in the oven, but the slow cooker body (stainless portion) and lid cannot be placed in the oven.

Is the outside (stainless steel piece) of the slow cooker cool to the touch?

The stainless steel body is not cool to the touch and will get warm during cooking. However, the handles on either side of the unit are cool to the touch and can be used to transfer the slow cooker if the stainless steel is warm.

Is the slow cooker dishwasher safe?

Yes and no - the glass lid is top rack dishwasher safe, but the crock is not dishwasher safe. And please allow the crock to cool after cooking before cleaning it with soapy water.

How long will the slow cooker stay on the Warm mode after cooking is complete?

When the cooking time has been reached, the slow cooker will automatically enter 
a 10-minute stand-by period. During this time, the digital timer display will begin 
counting down the time to “0:00”. At the end of this Stand-by period, the slow cooker will automatically go into Warm mode for 10 hours, then automatically shut off.

Can the slow cooker be programmed to switch between high & low settings during a 
cooking cycle?

At the moment, the slow cooker can only be set in one mode, either low or high settings.

Does the slow cooker automatically shut off?

Yes. Following the warm mode cycle of 10 hours, the slow cooker will automatically 
 shut off.

If you don’t see what you’re looking for, feel free to contact us for extra friendly live help.


Does the unit have side ventilation?

Yes it does. We recommend a minimum clearance of three (3) inches between the microwave and any adjacent walls to allow for proper side ventilation.

Does the microwave have a moving center plate?

Yup, the microwave comes with a center glass tray which rotates while cooking.

Is the interior of the microwave easy to clean?

Very easy. We recommend unplugging the microwave from the power outlet prior to cleaning. Then, wipe off food splatters and spills with a damp cloth. Mild detergent 
such as non abrasive soap may be used if the cavity gets very dirty. We recommend not cleaning the interior of the microwave with metal scouring pads or corrosive chemicals which may damage the microwave.

When the microwave is running, can you press a button to add 30 more seconds of 
cooking time?

Absolutely. You are able to add 30 seconds of time while you are in a cooking cycle.

How long is the cord?

The cord on the microwave is roughly three (3) feet long.

If you don’t see what you’re looking for, feel free to contact us for extra friendly live help.

Toaster Oven

How long is the Toaster Oven power cord?

The power cord is roughly three (3) feet in length.

Is the exterior of the Toaster Oven cool to the touch following a cooking cycle?

Nooo. While there is insulation in the Toaster Oven to prevent heat from leaving the oven, the exterior will become warm during the cooking cycle. Users should use extreme caution when coming in contact with the Toaster Oven during or within 15 minutes following use.

Does this Toaster Oven have a reheat setting?

Yep. This oven has a reheat function. Simply rotate the function knob until the screen displays “REHEAT”. Then rotate the time knob to set the length of cooking time. The default time is 1 hour and 30 minutes.

What accessories come with this Toaster Oven?

Included with our Toaster Oven are the following accessories: baking rack, baking tray, rotisserie fork, and crumb tray.

What is the best way to clean the interior of the Toaster Oven?

Before cleaning the toaster oven, we recommend unplugging it from the power outlet. But make sure the Toaster Oven is completely cool prior to cleaning as it may be warm following use. Then with a wet cloth, wipe the interior of the toaster oven clean. You 
may also use soap to clean the interior. Lastly, we do not recommend using any abrasive cleansers, scrub brushes, or chemical cleaners as these may cause damage to the 
toaster oven.

If you don’t see what you’re looking for, feel free to contact us for extra friendly live help.


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