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Privacy Policy


hOme Privacy Policy

hOme Technologies, LLC (“Company”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains our practices regarding use of (“Site”).


By using our Site, you agree to the terms of this Policy and you expressly consent to the collection, use and disclosure of your Personal Data in accordance with this Policy.


“Personal Data” means information to identify or contact you such as your name, address and email. “Anonymous Data” means data that is not linked to your Personal Data. We collect Personal and Anonymous Data.

We may collect Personal Data from you, such as your name, email and social network account credentials when you create an account to log into our network (“Account”).

To place an order on our Site, we collect all information necessary to complete the transaction, including your name, credit card, billing and shipping information. If you provide us feedback or contact us, we collect your name, email, and content included in the email. When you post messages on our Site, the information contained in your posting will be stored on our servers and other users will be able to see it. We collect other types of Personal Data, such as your operating system and version, product registration number, and other information.


Our servers (which may be hosted by a third party) collect your browser type, operating system, IP address, domain name, and time stamp of your visit.

We also use cookies and URL information regarding your visit. We may use both session and persistent Cookies and third party tracking services.

Third Parties

We may receive and save Personal and/or Anonymous Data about you from companies that provide our Services or companies that offer their products/services on our Site.

Social Networking

If you log onto the Site with your social networking site credentials, we may receive Personal and/or Anonymous Data about you from such social networking site.


We disclose your Personal Data as described in this Policy. We will never sell your Personal Data or make it available to any third parties without your consent except where required to do so by law or in the event that we sell any part of our business or assets.

We may share your Personal Data with third party service providers to process payments, provide you with the Services that we offer you through our Site, conduct quality assurance testing, facilitate creation of accounts, provide technical support, and/or other services.

We may share some or all of your Personal Data with our parent company, subsidiaries, joint ventures, or other companies under a common control (“Affiliates”).

Company may disclose Personal Data if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on Company; (c) to protect or defend the rights or property of Company or users of the Services; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Policy or Terms of Use.

Third Party Sites

When you click on a link to another website, you will leave our Site and another entity may collect your Personal or Anonymous Data. We have no control over and cannot be responsible for these outside websites or their content. The terms of this Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside website.


We are committed to protecting your data. We use industry-standard security technologies to protect your Personal Data from unauthorized access, use or disclosure. We also require you to enter a password to access your Account. Please do not share your Account password. However, no method of transmission over the Internet or method of electronic storage is 100%. While Company uses reasonable efforts to protect your Personal Data, Company cannot guarantee its absolute security.


We welcome comments. Please email us at


This Policy is subject to revision. If we make material changes we will notify you by email to the last email address you provided and/or by posting notice on our Site. Please note that at all times you are responsible for providing us with your current email. If the email you have provided us is not valid or for any reason not capable of delivering you notice, our dispatch of the email containing notice will nonetheless constitute effective notice of the changes. Continued use of our Site following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by such changes.

This Agreement is effective as of February 27, 2017

hOme Worry-Free Warranty

2-Year Limited Warranty

hOme is happy to offer a limited two-year warranty (“warranty period”) on all of our products purchased new and unused from hOme LLC or an authorized reseller, with an original proof of purchase and where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the warranty period.

This warranty does not apply where damage is caused by other factors, including without limitation: (a) normal wear and tear; (b) abuse, mishandling, accident, or failure to follow operating instructions; (c) exposure to liquid or infiltration of foreign particles; (d) servicing or modifications of the product other than by hOme; (e) commercial or non-household use.

The hOme warranty covers all costs related to restoring the proven defective product through repair or replacement of any defective part and necessary labor so that it conforms to its original specifications.  A replacement product may be provided instead of repairing a defective product.  hOme’s exclusive obligation under this warranty is limited to such repair or replacement.  A receipt indicating the purchase date is required for any claim, so please keep all receipts in a safe place.

We highly recommend that you pay us a visit and register your product on our website,  Although greatly appreciated, the product registration is not required to activate any warranty and product registration does not eliminate the need for the original proof of purchase.

The warranty becomes void if attempts at repair are made by non-authorized third parties and/or if spare parts, other than those provided by hOme, are used. You may also arrange for service after the warranty expires at an additional cost.

That’s the general terms for our warranty, but our light is always on. We urge our customers to reach out to us with any issue, regardless of warranty terms.  If you have an issue with a hOme product, please contact us at 1-800-898-3002, and we will do our very best to resolve it for you. It’s what we do.

This warranty gives you specific legal rights, and you may have other legal rights which vary from state to state, country to country or province to province.  The customer may assert any such rights at their sole discretion.

Warranty FAQ

  1. What is not covered by the Warranty?
    1. Non quality-related issues where products that have been damaged by (after 30 days of purchase):
      1. Normal wear and care
      2. Abuse, mishandling, accident, or failure to follow operating instructions
      3. Exposure to liquid or infiltration of foreign particles
      4. Servicing or modifications of the product other than by hOme
      5. Commercial or non-household use
    2. Purchases from unauthorized resellers
    3. Lost or stolen products
    4. Purchases made over two years ago (unless otherwise stated)
    5. Free products
  2. When does the warranty begin?
    1. The moment you make purchase for a hOme product.
  3. How do I claim the warranty?
    1. Before submitting a warranty claim, please refer to the specific FAQ’s for your product, attempt all troubleshooting suggestions located in your product instruction manual.  
    2. If you believe the item is defective and under warranty, please contact hOme customer service at 1-800-898-3002 or and we will be happy to submit a return request for your product.
  4. Who covers shipping for returned items on warranty?
    1. We will take care of all quality-related issues with a replacement or full refund including any return shipping costs. Please note that any provided shipping labels must be used within 20 days of receiving.
  5. What is a valid proof of purchase?
    1. An Amazon order number
    2. A hOme order number
    3. A dated sales receipt from an authorized hOme reseller that shows a description of the product along with the price.
  6. What if I don’t have a valid proof of purchase?

             Don’t sweat it, we can verify your purchase through a number of ways.

    1. If you have made a purchase through, we may be able to locate your order using your email address, name or shipping address.
    2. If you made a purchase through an authorized hOme reseller, you may contact the reseller to see if they can provide a copy of your receipt.
    3. If you have registered your product on, we may be able to locate your serial number and purchase date using your email address, name, or shipping address.
  1. Will the warranty be renewed if my product is replaced?
    1. The warranty continues from the date of your original purchase.  It won’t be renewed after a replacement has been provided.
  2. Who are authorized hOme Retailers and Resellers?
    1. Our major authorized Retailer and Reseller is LLC.  For more information, please contact us at 1-800-898-3002 or

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